Frequently Asked Questions
Everything you need to know about your competitive swimming gear and orders.
How long does shipping take for competitive swimwear?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for athletes who need their gear ready for upcoming swim meets.
What is your return policy on technical racing suits?
Technical suits can be returned within 30 days of purchase, provided they are in original packaging, unworn, and have all tags attached. Please note that once a tech suit is worn in the water, it is no longer eligible for return.
Do you offer team discounts for swim clubs?
Yes, Kiefer Aquatics provides specialized pricing and custom portal options for swim teams, schools, and lifeguard organizations. Contact our team sales department for a quote.
How do I know what size goggles to order?
Most of our goggles feature adjustable nose bridges or high-stretch silicone straps to ensure a universal fit. We provide detailed sizing guides on each product page to help you choose between junior and adult sizes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products compliant with FINA regulations?
Yes, all of our designated 'Technical' and 'Racing' suits are FINA-approved and feature the official FINA barcode required for competitive sanctioned events.