Returns & Exchanges

At Kiefer Aquatics, we are committed to your satisfaction and offer a 30-day window for returns on most unused gear and swimwear. Items must be in their original packaging with all tags attached to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Gear

Securely pack the items in their original packaging, ensuring all tags are intact and including a copy of your packing slip.

3

Ship It Back

Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned equipment, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing